Privacy Policy – Pakrumm Data Protection for Pakistan

Pakrumm ("pakrumm", "we", "us", "our") is the operator of the online gaming and sports betting platform available at pakrumm.app. We are the data controller responsible for the personal information you provide when using our platform.

This Privacy Policy applies to all personal data collected through the pakrumm website, any associated mobile interface and all services offered on the platform, including sports betting, cricket betting, casino games, crash games, jackpot slots, poker, fishing games and the refer-a-friend programme.

By registering an account or otherwise using pakrumm, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described. If you do not agree with how we handle data, please do not register or use the platform.

For any data-related queries or requests, our dedicated contact is privacy@pakrumm.app. We aim to respond to all inquiries within five business days and to all formal data requests within 30 days.

Pakrumm collects data in two broad categories: information you provide directly to us and information generated automatically when you use the platform. We collect only what is necessary for the stated purposes and do not collect data speculatively.

Information you provide directly

• Registration data: Your full name, date of birth, Pakistani mobile number, email address and the city/province of your residence.
• Identity verification documents: Where required by our verification process, a copy of your CNIC (Computerised National Identity Card) or passport and a selfie for liveness verification.
• Payment information: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account details, bank account details for IBFT transfers, or the card number (last four digits only), expiry date and billing name for Visa/Mastercard transactions. Full card numbers are processed by our certified payment gateway and are never stored on pakrumm servers.
• Communications: Any messages you send to our support team via live chat or email, including the content of complaints or account queries.
• Responsible gaming preferences: Deposit limits, loss limits, self-exclusion periods and session time settings you configure within your account.

Information collected automatically

• Technical data: IP address, device type, browser type and version, operating system, screen resolution and internet service provider.
• Usage data: Pages visited, features used, games played, bets placed, session duration, click paths and interactions with the platform interface.
• Transaction data: A full history of deposits, withdrawals, bets, game sessions and bonus claims associated with your account.
• Cookie and tracking data: As described in Section 8 of this policy.

Pakrumm collects personal data through the following channels:

• Direct registration: When you complete the sign-up form on pakrumm.app, you provide your name, mobile number, date of birth and email address directly to us.
• Identity verification: When completing account verification, you upload identity documents and a liveness photo through our secure document upload interface.
• Deposits and withdrawals: When you initiate a payment transaction, your payment details are passed through our certified payment gateway. We receive confirmation data and a transaction reference — we do not receive or store raw card numbers.
• Platform interaction: As you navigate pakrumm, log into your account, play games, place bets or contact support, the platform automatically records usage and technical data to operate the service and detect security issues.
• Customer support: When you contact us via live chat or email, the content of that communication is retained as part of your account record.
• Cookies and similar technologies: As described in Section 8, pakrumm uses cookies and similar tools to remember your session, maintain security and improve the platform experience.
• Third-party verification providers: Where we use external identity verification services to confirm your CNIC or check against financial crime databases, those providers may pass data back to us as part of the verification process.

Pakrumm only uses your personal data for specific, legitimate purposes. The table below maps each purpose to the lawful basis on which we rely.

Pakrumm does not sell your personal data to any third party, full stop. We share data only where it is necessary to operate the platform or comply with legal requirements, and only with parties that are contractually obligated to handle it securely.

Payment processors

To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers and Visa/Mastercard, we share the minimum necessary transaction data with certified payment processing partners. These partners operate under their own privacy policies and relevant financial regulations.

Identity and KYC verification providers

Where external verification is required, we share your identity data with certified third-party KYC providers to confirm your CNIC details and conduct required anti-money-laundering checks. These providers are contractually restricted from using your data for any other purpose.

Technology and infrastructure providers

Our platform is hosted on secure cloud infrastructure. Our hosting, database and content delivery providers may process your data as part of service operation, strictly under data processing agreements that prohibit independent use of your data.

Game content providers

Some games on pakrumm are provided by third-party game studios. Where a game session involves a third-party game engine, a session token and stake amount may be passed to the provider. Personal identifying information is not shared with game providers beyond what is required to operate the session.

Regulatory and law enforcement bodies

Where required by applicable law, court order or regulatory obligation, pakrumm may disclose account and transaction data to relevant authorities. We do not make voluntary disclosures beyond what is legally required.

Data security is taken seriously at pakrumm. The following technical and organisational measures are in place to protect your personal information:

• Transport encryption: All data transmitted between your device and pakrumm servers is encrypted using TLS 1.2 or higher. You can verify the padlock indicator in your browser address bar on pakrumm.app at any time.
• At-rest encryption: Database records containing personal and financial data are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within pakrumm's internal systems is restricted on a strict need-to-know basis. Staff handling player data are trained on data protection obligations and are subject to confidentiality agreements.
• Payment security: Full card numbers are processed exclusively through our PCI-DSS-compliant payment gateway partners. Pakrumm stores only tokenised references — never raw card data.
• Intrusion detection: Automated systems monitor for unusual access patterns, login anomalies and suspicious transactions around the clock. Suspected security incidents trigger immediate investigation protocols.
• Two-factor authentication: Pakrumm supports two-factor authentication on all accounts. We strongly encourage every player to enable it in their account settings as an additional layer of personal security.
• Penetration testing: The platform undergoes regular security assessments by independent third-party security specialists. Identified vulnerabilities are remediated on a defined timeline according to severity.

Despite these measures, no online platform can guarantee absolute security. If you believe your account has been compromised, contact pakrumm support immediately via live chat or at support@pakrumm.app.

Pakrumm retains personal data only for as long as it is necessary for the stated purposes or as required by applicable legal and regulatory obligations. The key retention periods are:

• Active account data: Retained for as long as your account remains registered with pakrumm.
• Transaction and betting history: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping and anti-money-laundering requirements.
• Identity verification documents: Retained for a minimum of five years from account closure or the date the documents were submitted, whichever is later, in accordance with KYC regulations.
• Customer support communications: Retained for three years from the date of the communication, or longer if the communication relates to an unresolved complaint or legal matter.
• Marketing consent records: Retained for the duration of your consent and for one year after withdrawal, to demonstrate compliance.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics and reporting.

Pakrumm uses cookies and similar technologies (local storage, session tokens) on the platform. These are small files stored on your device that help the platform function correctly and allow us to understand how it is being used.

Strictly necessary cookies

These are required for the platform to function. They maintain your login session, remember your language preference and protect against cross-site request forgery. You cannot opt out of these cookies while using the platform.

Analytical cookies

We use first-party analytics to understand aggregate usage patterns — which features are popular, where players encounter difficulties and how platform performance can be improved. This data is collected in aggregate and is not used to identify individual players.

Functional cookies

These cookies remember your preferences — for example, your preferred game category or notification settings — so you do not have to reconfigure them each time you log in.

What we do not use

Pakrumm does not use third-party advertising cookies, social media tracking pixels or any technology that shares your browsing behaviour with external advertising networks.

Pakrumm respects your rights over your own personal data. As a registered player, you have the following rights, which you can exercise by contacting privacy@pakrumm.app:

To exercise any of these rights, email privacy@pakrumm.app with your registered mobile number and the specific request. We may ask you to verify your identity before processing the request. All requests are handled within 30 days. Complex requests may take up to an additional two months — we will notify you if this applies.

Pakrumm's real-money gaming platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from any person under the age of 18.

Age verification is enforced on every pakrumm account. If we discover that an account has been registered by a person under 18, that account will be immediately closed, all funds will be returned to the payment source and any personal data collected in connection with the account will be deleted.

If you are a parent or guardian and believe your child may have registered an account on pakrumm, please contact us immediately at support@pakrumm.app. We will investigate and act promptly.

The pakrumm platform does not contain links to external websites in its main interface. Where references to external services appear — such as payment provider names — those services operate under their own independent privacy policies over which pakrumm has no control.

Pakrumm is not responsible for the privacy practices of any third party whose services you use in connection with your account — for example, your Easypaisa or JazzCash app. We encourage you to review the privacy policy of any service you use to interact with pakrumm.

Pakrumm reviews and updates this Privacy Policy periodically to reflect changes to the platform, applicable law or our data handling practices. The date shown at the top of this page reflects when the policy was last revised.

When we make material changes — changes that affect how your data is collected, used or shared in ways that are meaningfully different from what is described here — we will notify registered players via email and via an in-platform notice displayed upon your next login.

Minor changes, such as clarifications of existing practices or corrections of typographical errors, may be made without advance notice. Your continued use of pakrumm after the effective date of any revised policy constitutes your acceptance of the updated terms.

We recommend bookmarking this page and reviewing it occasionally to stay informed about how pakrumm protects your data.

If you have any question about this Privacy Policy, want to exercise a data right or have a concern about how pakrumm has handled your personal information, please get in touch:

We take privacy complaints seriously. If you submit a complaint in writing to privacy@pakrumm.app, you will receive an acknowledgement within two business days and a full response within 30 days. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.